Shipping Policy

At TuBella, we aim to deliver your orders safely and as quickly as possible. Please read our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing

Orders are usually processed within 1–2 business days after confirmation of your order.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping & Delivery

We strive to deliver orders across eligible locations in India.

Estimated delivery time is generally:

  • Metro Cities: 3–5 business days
  • Other Locations: 5–7 business days

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers for Free Shipping will be clearly mentioned on the website or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive tracking information through SMS, email, or WhatsApp, depending on the contact details provided during checkout.

You can use the tracking information to check the status of your shipment.

5. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate while placing your order.

TuBella will not be responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our control.

We appreciate your patience and will do our best to assist you with any shipping-related concerns.

7. Failed Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order. If the delivery is unsuccessful due to an incorrect address, unavailability of the customer, or refusal to accept the order, the shipment may be returned.

Additional shipping charges may apply for re-shipping the order.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available for your location, it will be displayed as a payment option during checkout.

COD availability may vary depending on your delivery location and order details.

9. Contact Us

For any questions regarding shipping or delivery, please contact our customer support team through our Contact Us page.

TuBella — Delivering Your Hair Care with Care.