Refund policy

At TuBella, customer satisfaction is important to us. We offer a 7-day Return and Exchange Policy for eligible products.

1. 7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging.
  • Proof of purchase or order details may be required.
  • The product should not be damaged due to misuse or improper handling by the customer.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

Our team will review your request and provide an appropriate resolution.

3. Exchange Policy

Eligible products may be exchanged within 7 days of delivery, subject to product availability.

Once the returned product is received and inspected, we will process the exchange as applicable.

4. Refund Policy

Once your return is received and approved, the refund will be processed through the original payment method or another applicable method, depending on the order and payment type.

Refund processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

Products may not be eligible for return or exchange if:

  • The product has been used or opened.
  • The original packaging is missing or significantly damaged.
  • The product was damaged due to customer misuse.
  • The return request is made after the 7-day return period.

6. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with your order number and details regarding your request.

Our team will guide you through the return or exchange process.

7. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible and the order will be subject to our Return & Exchange Policy.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us through our Contact Us page.

TuBella — Your Satisfaction Matters to Us.